Community Standards

MatchDay Coach and MatchDay Team let the adults on a youth soccer team talk to each other: coaches, parents and guardians. These standards apply to everything you write there: team chat, group messages, direct messages, announcements, and the notes on an attendance answer.

You are asked to accept them before your first message. They are part of our Terms of Service.

Keep it about the team. Write as you would speak on the sideline with the children listening. If you disagree with a coach or another parent, say so politely, or take it up with them in person.

• Harassment: Insults, bullying, name-calling or repeated unwanted messages, aimed at a coach, a parent, a referee or anyone else.
• Abuse of children or about children: Anything that sexualizes, endangers or exploits a child. Shaming, mocking or singling out a child, on your team or any other, for how they play, look or behave.
• Sharing other people's private details: Someone's phone number, email address, home address, health, family or custody matters, posted without their permission. Do not copy other families' contact details out of the app for anything other than the team.
• Photos you have no right to share: Only share a photo of a child if you have the right to share it: your own child, or with the agreement of the child's parent or guardian. The same goes for photos of other adults that they would not want shared. Everyone in the conversation can see a photo and can save a copy, so think before you post.
• Threats: Threatening anyone, or encouraging violence against anyone.
• Sexual content: Sexual messages, images or links of any kind.
• Hate: Attacks on a person or group for their race, ethnicity, nationality, religion, sex, gender identity, sexual orientation or disability.
• Spam: Advertising, sales pitches, scams, chain messages, or the same message sent again and again.
• Pretending and dodging: Pretending to be someone else, or getting around a block or a removal.
• Anything illegal.

In this version, messaging is between adults. Children do not have accounts. Everyone in a chat is a coach, a parent, a guardian or another adult in a player's family.

Do not let a child use your account to read or send messages. Do not use the app to try to reach a child, and do not ask for a child's phone number, email address or social media account. If a coach needs to tell a player something, the message goes to the player's parent or guardian.

• Report a message: Press and hold a message on a phone, or use the menu beside it on the web, and choose Report. You can report any message from someone else, including a photo or a file. The report comes to us. On a club's team the club's owner and admins see it too, without your name. The person you report is never told who reported them.
• Block a person: Use the same menu, or the list of people in a conversation. You stop seeing what they write, on every team you share, and neither of you can start a conversation with the other. It applies to you alone, to people on your teams, and they are not told. You can unblock them in Settings.
• Mute a conversation: Do this if you only want fewer notifications.
• Tell the coach: A team's coaches can delete a message in team chat or the coaches chat, take a family member out of the team's chat, limit team chat to coaches, and turn chat off. A club's owner and admins can do the same on the club's teams, and can read team chat and the coaches chat there. None of them can read or delete a group or direct message they are not in, so report those.
• Write to us: Send abuse reports to support@matchdaycoach.app. Do this if the problem is the coach, if you cannot use the app, or if something is serious. Tell us the team's name and what happened.

If a child is in danger, or anyone needs urgent help, call your local emergency number first. Chat is not for emergencies.

We review every report.

Depending on what we find, we may remove the message, warn the person who sent it, take them out of chat or off the team, or suspend or close their account. When something puts a child at risk, we can close an account straight away, and we may contact the police or a child protection agency.

A coach or a club admin may act before we do. Who is on a team is their decision.

The person reported is never told who reported them. The app does not send you an update on a report; if you need one, write to us.

Coaches and club admins set the tone. Delete messages that break these standards, and take someone who keeps breaking them out of chat. If you are not sure what to do, or a child may be at risk, write to us.

For abuse reports and questions about these standards, write to support@matchdaycoach.app. Our Privacy Policy explains how messages and reports are stored and who can see them.